Add the desired items to your cart, then click "PAY". Follow the steps to enter your shipping and payment information.

If your order has not yet been processed, please contact us as soon as possible. Once an order is being prepared, it can no longer be modified or cancelled.

You will automatically receive a confirmation email with your order details

Orders are typically processed within 2 to 4 business days. Delivery times vary by carrier, ranging from 2 to 7 business days within Canada.

Free delivery may be offered during specific promotions. Otherwise, delivery costs are calculated automatically at checkout based on your address.

Yes. Once shipped, you will receive a tracking number by email to track your package in real time.

Please refer to our delivery policy to see the areas served.

Check your tracking number. If no update appears, contact us so we can investigate with the carrier.

Due to the nature of baby products and for hygiene reasons, returns are limited. See our full policy for exceptions and conditions.

Contact our customer service department with your order number. We will guide you according to the applicable conditions.

If the return is accepted, the refund will be issued to the original payment method. Please allow a few business days for processing.

We accept most credit cards (Visa, Mastercard, Amex), as well as payments via Shop Pay, Apple Pay, Google Pay and other options available at the time of payment.

Yes. All transactions are encrypted and processed via secure platforms that comply with PCI standards.

Our clothes are made from GOTS certified organic cotton, soft, safe and kind to baby's skin.

Consult our size guide for each product. We include recommendations based on your baby's measurements.

We do our best to display the actual colors. A slight variation may occur depending on the screen used.

Contact us immediately with a photo of the product. We will take care of providing you with a quick solution.

Machine wash in cold water. Do not bleach, do not tumble dry, do not dry clean. Cool iron only.

No, you can order as a guest. However, creating an account makes it easier to track your orders and save your preferences.

Simply enter your email address in the space provided at the bottom of the page or in the registration pop-up.

Exclusive new products, the first announcements of our limited collections, and sometimes surprise promotions.

You can write to us via the contact form on our website or at our email address indicated in the “Contact” section.

We usually respond within 24 to 48 business hours.